Welcome to OpenWonga

OpenWonga is a place to find out more about Wonga, the short-term lender.

Wonga's priorities

Our new Chairman, Andy Haste, has outlined six key priorities for Wonga. These are:

  1. To conduct a review of Wonga’s customer base and products to ensure that the Group is lending only to customers who can reasonably afford to repay their loans
  2. To ensure all lending is conducted in a responsible and transparent manner and delivers the best outcomes for our customers. This will lead to a tightening of Wonga’s lending criteria
  3. To address the total cost of credit and ensure even greater transparency in Wonga’s products
  4. To re-present Wonga to the public, especially through its advertising, in a way that accesses the right type of customer and reduces the risk of inadvertently attracting the very young or vulnerable
  5. To build a sustainable business model with superior technology and operating processes that deliver effectively and put customers and good governance at the heart of everything Wonga does
  6. To engage positively with Wonga’s regulators and other key stakeholders in all of its markets to ensure that the business is operated transparently, with the right systems and controls to protect those individuals for whom Wonga recognises its products are not appropriate

Andy said: “Our goal is to deliver the original vision for Wonga - to provide short-term lending to the right customers in a responsible and transparent way. We will become a more customer focused, and inevitably in the near term, a smaller and less profitable business. However, we are determined to make the necessary changes and serve our customers in the right way, to repair our reputation and become a business with a long-term future and an accepted place in the financial services industry.”

You can see a video of Andy talking about his new role at the company here.


If you’re a customer or journalist you can get in touch with us in the following ways:

T: 020 7138 8330

T: 020 7284 5679


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