News and views
As one of the most high-profile businesses in the finance sector, we attract a broad range of views on what we do. Here's our factual take on some of the hot topics involving Wonga.
Complaints against short-term lenders
Date article publshed: 27/02/2013 Read original article >
On 27th February 2013, the Financial Times published an article outlining a rise in the number of complaints against ‘payday lenders’.
According to the article, ‘The National Debtline has reported a 94 per cent increase' in calls relating to problems with such loans in 2012. The newspaper name-checked Wonga.
Wonga's annual report: 2012
Today we published our first annual report, showing expansion and growth across the Wonga Group.
In the news
There has been plenty more coverage about Wonga again over the last week or so, following the publication of our annual results.
This was the first time we announced our results to the media, despite no requirement to do so, in keeping with our values of being open and transparent.
As ever there were plenty of opinions about the business and the role it plays in the financial landscape, with well over a hundred articles and plenty of social media discussion. Here’s a summary of the main pieces and our take on some of them.
One of the UK’s most respected filmmakers has been invited to go behind the headlines at Wonga, with a brief to tell the story of our customers.
BAFTA-nominated Gary Tarn, best known for Black Sun, an award-winning documentary about blind author Hugues de Montalembert, and The Prophet, a film based on the best-selling book by Kahlil Gibran and narrated by Thandie Newton, will explore the real stories behind why people borrow money from Wonga to produce a modern, authentic and relevant portrait of British life today.
Date article publshed: 05/11/2013 Read original article >
We don’t accept the picture of Wonga and our customers painted by Ed Miliband today, which rehashes many of the myths about our business.
’12 Portraits’, our film referred to by Mr. Miliband, challenges these misconceptions. It features a sample of unpaid and unscripted people who value and use our service responsibly – representative of our million-plus customers who see us as a mainstream, flexible and transparent alternative to traditional short-term credit.
Views from our customers
Every month we collect the views of thousands of our customers to help us improve our service. While 90% of those who use Wonga say they’d recommend us to a friend, we know we don’t always get it right. Here are some of their unedited opinions – good and bad - from this month’s customer care survey.
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Given the large amount of media coverage about Wonga, we will not be able to post a response to every story. We will reply to your request within 48 hours and let you know of our decision.
- Advertising (6)
- Annual Percentage Rate (APR) (4)
- Annual report (4)
- Apology (1)
- Archbishop of Canterbury (2)
- Cap (1)
- Chairman (1)
- Competition Commission (3)
- Credit rating (1)
- Customers (6)
- FCA (1)
- Financial Ombudsman Service (FOS) (1)
- Football Club Sponsorship (8)
- Fraud (2)
- International (3)
- Management team (3)
- Newcastle United Football Club (1)
- Office of Fair Trading (OFT) (2)
- Public Accounts Committee (PAC) (2)
- Real-time data sharing (1)
- Tara Kneafsey (1)
- Technology (3)
- Total Cost of Credit (TCC) (2)
- UK MD (1)
- Unauthorised overdraft (2)
- Wonga (33)
- Wonga Group (2)